FAQ's

TOP FREQUENTLY ASKED QUESTIONS

What will happen if no one is in when my parcel is delivered?

How long will my delivery take?

How can I track my order?

Can I return or exchange an item?

What should I do if I receive the wrong item?

What should I do if an item is broken or faulty?

Click here to read our terms & conditions

What will happen if no one is in when my parcel is delivered?

Amr Diab World delivers to purchasers through TNT inside and outside Egypt

TNT will call the purchaser before the delivery date to insure availability upon delivery

TNT delivers all week days, it also delivers on weekends and official holidays for an extra cost depending on your country

You can always track your order through Amr Diab's official online store by logging into your account

How long will my delivery take?

This will depend on the delivery option you selected during the checkout process

TNT allow 3 - 5 working days from the time the goods leave our warehouse

Standard Delivery International allow 3 - 10 working days from the time the goods leave our warehouse

Express Delivery International allow 2 - 5 working days from the time the goods leave our warehouse

In all the options shown above, you will receive an email from us once your order has left the warehouse

Should your order be marked as available for immediate dispatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.

How can i track my order?

Having a profile with us means that you can track your orders.

Just log into your account and you will be able to trace your order

Amr Diab Store’s team notifies the purchaser with every step once the order is made via email

Can i return or exchange an item?

Click here to view our Return & Refunds Policy

What should i do if i receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card, which was used to purchase the item(s). Please send the product back to the address below by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund

Address:

8 Ahmed Nasim St. 

Giza

Egypt, Cairo

What should i do if an item is broken or faulty?

If an item is faulty, please contact our Customer Services team every Sunday - Thursday from 10:00 am to 10:00 pm  (GMT +02:00) on:

Tel: (002) 02 333 740 67

All items should be un-worn and un-used