Return & Refunds

 

Can I return an item?

How do I return or exchange an item?

What should I do if I receive the wrong item?

What should I do if an item is broken or faulty?

 

 

Can I return an item?

You may return any item within 7 days in its original condition for a full refund of the price you paid for the item.

Returns for personalized product will only be accepted if the personalization is incorrect from the receipt of order or if the product is faulty.

For customized products, once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. 

 

How do I return or exchange an item?

To return or exchange an item by post:

1) Wrap the item(s) securely in a suitable envelope or packet

2) Complete and enclose the returns slip that can be found on the back of the delivery note (it is essential you complete the returns slip correctly, or we may not be able to provide a refund)

3) Post the item by recorded delivery* to the following address:



Amr Diab Official Online Store


8 Ahmed Nasim St.

Egypt, Cairo, Giza

 

For your protection, Amr Diab Official Online Store recommends that you use a recorded delivery service, as we

cannot be held responsible for goods not received

 

Please allow up to 14 working days for this to be processed

If you are exchanging an item then please phone our order hotline (002) 02 333 740 67 and we will be happy to take your replacement order

 

What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund.

 

What should I do if an item is broken or faulty?

If an item is faulty, please contact our Customer Services team every Sunday - Thursday from 10:00 am to 10:00 pm (GMT +02:00) on:

(002) 02 333 740 67

All items should be unworn and unused